Email: orders@greetingsworld.uk
Please note, that this policy does not apply to items purchased in-store.
orders@greetingsworld.uk
orders@greetingsworld.uk
Broken, tampered or damaged packages must be notified to the carrier on delivery.Sign as "damaged" etc. and notify our customer service manager immediately.
Must be notified to our customer service manager within 24 hours from receipt of goods. Photographic evidence may be required.
Must be notified to our office within 24 hours from receipt of goods. Late claims will be treated as invalid. All items are packed and securely taped to stop tampering.
We cannot exchange, or refund goods bought by customers in error. Greetings World (UK) Wholesale does not operate on a sale or return basis without prior agreement
Please select goods carefully, as we will only accept returns on goods that are faulty.All faulty goods must be reported and returned within 28 days without exception and must be accompanied by proof of purchase in original packaging.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If approved, then your refund will be processed, and a credit will automatically be applied to your original method of payment or to your customer account, within five working days.
If you haven't received a refund yet, first check your bank account again.Then contact your bank or card company, it may take some time before your refund is officially posted.
If you have done all of this and you still have not received your refund please contact us at orders@greetingsworld.uk
We only replace items if they are defective or damaged in transit. If you need to exchange it for the same item, send us an email at orders@greetingsworld.uk and follow the instructions provided by our customer support manager.
If eligible to exchange products, the time it may take for your exchanged product to reach you may vary depending on the delivery location.
Please do not ship/return any items back to us without contacting our customer support manager at:orders@greetingsworld.uk.